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You can report receipt of these emails to the ICO: What can I do if I’m getting unwanted marketing emails at my work email address? If you are not sure whether the email is genuine, or if it comes from an organisation you don’t recognise, you should avoid replying or clicking on any link as this might confirm your email is live and make you a target for more spam emails. The right to object to the use of your data.You should allow them time to put things right.
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However, if you continue to receive marketing emails from the organisation despite using the ‘unsubscribe’ link you may wish to report this to the ICO:Īlternatively you could email the organisation to tell the sender about the problem and ask them to stop sending you marketing emails (remembering to keep a copy of any correspondence). Legitimate, well-known companies will offer opt-outs, and in many cases things can be resolved quickly without us getting involved. The organisation should then stop sending you marketing emails. If you receive a marketing email that you don’t want from an identifiable and legitimate UK based organisation that you know and trust, you should first use the ‘unsubscribe’ link provided on the email. What can I do if I’m getting unwanted marketing emails? As a lot of spam emails come from outside the UK, the Information Commissioner has an agreement with a number of overseas bodies to cooperate and exchange information to try and stop spam emails that are sent from those places. The ICO can only investigate complaints about marketing emails from identifiable UK senders. This legislation says that organisations must only send marketing emails to individuals if you have agreed to receive them, except where there is a clearly defined customer relationship. The Privacy and Electronic Communications Regulations 2003 (PECR) cover the sending of marketing emails. However, these marketing emails must abide by strict rules regarding their content and provide you with the opportunity to opt out. Marketing emails can be sent without prior consent by organisations who obtained your email address when you bought something from them and are advertising similar products or services. Not all marketing emails sent without consent are spam emails.
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The same spam email can be sent to millions of people at the same time and the addresses can often be guessed. However, it’s worth remembering that the sender generally doesn’t target recipients personally. It is email that you don’t want and didn’t ask for, and its content can cause annoyance, embarrassment and even distress. Spam emails are emails sent to you without your knowledge or consent, which often contain marketing. Although there may be some subtle differences between the guidance on this page and guidance reflecting the new law – we still consider the information useful to those in the media. Please note: The following information has not been updated since the Data Protection Act 2018 became law.